Frequenctly Asked Questions

Delivery

FAST DESPATCH – All of our art prints are made to order and despatched in 1 business day. 

All of our prints are shipped to you via Royal Mail from the UK. Prints up to A4 are posted flat in a sturdy board backed envelope.  Our larger prints are posted in a solid cardboard tube for extra protection.

  • UK addresses – Prints posted to the UK are sent via 1st class post.  This usually takes 1-2 business days from when you are notified of despatch.
  • EU adresses – Prints posted to the EU are sent via Royal Mail’s International Standard Delivery service which is untracked.  This usually takes 4-5 business days from when you are notified of despatch.
  • Rest of the World – Prints posted to the rest of the world are sent via Royal Mail’s Internation Standardal Delivery service which is untracked.  This usually takes 6-7 business days from when you are notified of despatch.

If the item has been received by you in a damaged condition, please contact us within 48 hours of your receipt to report the issue.  Where possible, please attach a photo of the damage, so that we can investigate this further with our delivery service.  Once we have verified and accepted the damage, we will arrange for a replacement to be reproduced and sent out to a.s.a.p. free of charge.

Design Questions

The colours of the designs/artwork on our website are a close representation of what you see on the screen.  However, due to the differences in monitor calibrations, the colours you see on your screen may vary slightly to the finished print.

Terms and Conditions

Love it or your money back guarantee

 

If you don’t love the print after receiving it or if for any reason you are not happy with the service you have received, you can cancel your order within 14 working days, starting from the day after the goods have been received.

If you wish to return an item, please get in touch with us a.s.a.p. via our contact form here or by emailing us here: info@specificprints.com.  Please provide your full name and address and the order number provided on your email receipt.

Please note: It will be your responsibility to return your purchase in good condition and pay for the return postage.  We recommend that you send the item by recorded delivery to confirm our receipt.

Once we have received your item back, we will refund your purchase in full, including the cost of the original postage costs, (except for any supplementary costs arising if you choose a type of delivery other than our standard delivery option).

If the item arrives in a damaged condition

If the item has been received by you in a damaged condition, please contact us within 48 hours of your receipt to report the issue.  Where possible, please include a photo of the damage, so that we can investigate this further with our delivery service.  Once we have verified and accepted the damage, we will arrange for a replacement to be reproduced and sent out to you a.s.a.p. free of charge. 

If the item has been received by you in a damaged condition, please contact us within 48 hours of your receipt to report the issue.  Where possible, please email images of the damage, so that we can investigate this further with our delivery service or print lab partners.  Once we have verified and accepted the damage, we will arrange for a replacement to be reproduced and sent out to a.s.a.p. free of charge. 

You can find our full privacy policy here.

You can find our full privacy policy here.

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